Terms of Service

By using this website or purchasing services from SquareMark, you agree to the following terms.

Last updated: July 2026

Services

SquareMark provides website design, digital design, content support, and related creative services. All services are described on our website or agreed upon in writing prior to work beginning.

Client responsibilities

Clients agree to:

• Provide accurate and timely information needed to complete the project
• Supply content, images, and approvals as outlined in the project scope
• Respond in a timely manner to requests for feedback

Delays in providing content or feedback may affect project timelines.

Payments

New builds, including event sites, require a 50% deposit to begin and the remaining 50% before launch. Platform / Web Application builds may instead use three monthly payments of $850, starting at kickoff; work begins once the first installment is received.

Monthly care plans are billed month-to-month and may be canceled anytime. Annual care plans are prepaid as described below. If a build is on a payment plan and payments are missed, the full remaining balance may become due, and service may be suspended until the account is current.

Except for domain registration included in event packages, prices listed do not include domain registration, advertising spend, or client-specific third-party services. Such services are billed separately at cost and are not marked up by SquareMark.

All payments are non-refundable once work has started.

Published build offerings

Launch: $750 standard / $600 eligible nonprofit or fraternal. Growth: $1,500 standard / $1,200 eligible nonprofit or fraternal. Platform / Web Application: $2,500 standard / $2,000 eligible nonprofit or fraternal. Essential Event: $500. Concierge Event: $900. Event packages have no nonprofit discount. Documentation of nonprofit or fraternal status is required for eligibility.

Custom project quotes are available. A negotiated price does not change the project’s scope or classification. These terms apply to new published offerings. Existing signed agreements, including their build payment terms, remain in effect. Existing customer agreements and subscriptions do not change automatically.

Care plans

Standard Care is $85/month or $850/year for all regular build tiers. Nonprofit Care Lite is $35/month or $350/year for eligible nonprofit and fraternal informational sites only; documentation is required. Sites with member logins, gated documents, or member data use Standard Care. Annual pricing includes the existing two-month discount. Monthly plans bill on the launch date each month; annual plans are prepaid and renew on the anniversary.

Both plans include hosting, backups, security monitoring, routine maintenance, and covered repairs. Standard Care also includes appropriate database and error monitoring for supported web applications.

Event sites retain their existing included hosting and domain terms and require no monthly care plan.

Content-edit allowances and additional work

Standard Care includes 30 minutes of small content edits per calendar month, such as text, photos, hours, and contact details. Allowances reset on the first of each calendar month regardless of billing date. Unused minutes expire. New clients receive the full allowance for their first partial month; allowance changes begin the following month. Covered maintenance and repairs do not consume the content-edit allowance. Nonprofit Care Lite includes no content-edit time.

New pages, structural changes, features, workflows, and integrations are separately quoted or billed at $95/hour. Content edits beyond the included allowance, and all Care Lite content edits, are billed at $95/hour. Additional work requires approval before billing. Client-specific third-party services remain separately billed at cost. Hourly work has a one-hour minimum, with half-hour increments after the first hour.

Support hours and first response

Both plans have a first-response target within three business days, Monday–Friday, 9:00 AM–5:00 PM Central, excluding designated closures. Requests received outside business hours begin at the next opening. The date a request is received during business hours, or that next opening date, counts as day one; the first response is due by 5:00 PM on day three. This is a response target, not a guaranteed resolution time or 24/7 service.

Taxes

The client is responsible for any applicable taxes required by law. SquareMark does not collect sales tax unless required.

Revisions

Reasonable revisions are included based on the agreed scope. Requests that fall outside the original scope may require additional fees.

Ownership and transfer

Client-owned assets, including domain names purchased on the client's behalf, remain the property of the client.

Custom website designs, source code, graphics, databases, workflows, and other project assets remain the property of Square Mark Creative LLC until all amounts due have been paid in full.

Upon fulfillment of the agreement, SquareMark will transfer all applicable website files, administrative access, and project assets to the client upon request. Any outstanding payment-plan balance must be paid before website assets are released or transferred.

SquareMark retains the right to display completed work in portfolios or promotional materials unless otherwise requested in writing.

Third-party services

SquareMark is not responsible for outages, changes, or issues caused by third-party platforms such as hosting providers, domain registrars, email services, or social media platforms.

Limitation of liability

SquareMark is not liable for indirect, incidental, or consequential damages related to the use of our services or website.

Termination

Either party may terminate services with written notice. Payment is required for work completed up to the termination date.

Changes to these terms

These terms may be updated from time to time. Updates to published offerings do not automatically amend existing customer agreements or subscriptions. Any changes to an existing agreement must be separately agreed upon.

Governing law

This Agreement is governed by the laws of the State of Oklahoma. Any disputes shall be resolved in the courts located in Oklahoma County, Oklahoma.